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Privacy Policy

Welcome to ISABELLE BLANCHE PARIS world. In order to carry out our web activity, it may be necessary to obtain information or data, and for this reason we collect and manage the Client’s personal details with the utmost care and take specific measures to keep them safe.

The main information on the processing of the personal data in relation to the browsing of WWW.ISABELLEBLANCHE.COM and the use of the services offered are indicate below.

  1. DATA CONTROLLER

The Data Controller of your information is IMODA SRL ("the Owner" or more simply "ISABELLEBLANCHE"), with registered office in Italy, via Bruges 50/52 - 59100 Prato, registered. Reg. Imp., C.F. and VAT n. 02362520971.

For any detailed indications related to the processing of the personal data managed by IMODA SRL , we kindly recommend to read our Privacy Policy.

We also ask you to read the ‘Cookie Policy’, the ‘General Conditions of Use’ of the website WWW.ISABELLEBLANCHE.COM, which contain detailed information regarding the conditions related to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.

Personal data is processed by personnel duly authorised by our company and other which work in collaboration with the Owner for organisational and functional needs related to the provision of services on WWW.ISABELLEBLANCHE.COM.  The latter have been evaluated and chosen by IMODA SRL for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of the personal data in these Nations is carried out in compliance with the guarantees provided by the law. 

  1. TARGET AUDIENCE

This information concerns the data relating to "CLIENT", "CONSUMERS", interested in knowing the specific projects and/or products and/or services promoted/provided by ISABELLEBLANCHE.

The personal data we process are those that are provided at the conclusion of an order to purchase goods, and those that we collect while you browse or when you use the services offered on WWW.ISABELLEBLANCHE.COM.

  1. TYPE OF PROCESSED DATA

Contacts

Your name and surname, shipping and billing address, telephone number, e-mail address.

Identification data

Your IP address, login information, browser type and version, time zone, types of plug-ins, geolocation information regarding the place where you may be, operating system and relative versions, etc.

Data relating to the use of the WWW.ISABELLEBLANCHE.COM website.

Your navigation path within the WWW.ISABELLEBLANCHE.COM (Clickstream analysis) website, your views of products and services, page loading and response times, download errors, duration of navigation, behavior and other actions, etc. .

Please note that we do not collect any type of sensitive data that may concern you (i.e. personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, genetic data, biometric data, data related to health or sexual life or sexual orientation).

In the event that you provide IMODA SRL with personal data of third parties, for example in cases where you decide to purchase a product to be delivered to a friend, or to make a gift, IMODA SRL will arrange to deliver the third party the privacy policy at the time of the first communication. We remind you that the use of personal data of third parties is subject to the regulation on the protection of personal data.

We inform you that IMODA SRL does not process personal data relating to minors. If you access WWW.ISABELLEBLANCHE.COM and use the services offered by IMODA SRL you declare that you have reached the age of majority.

  1. METHOD AND SOURCE OF COLLECTION AND/OR ACQUISITION OF DATA

Your data is collected through a special paper and/or electronic form, available online, expressing your consent.

As soon as you interact with WWW.ISABELLEBLANCHE.COM, we begin to collect data. The collection can take place either through your specific communication, or automatically when using the website.

The collection of data takes place as follows:

 

DATA YOU COMMUNICATE

DATA WE AUTOMATICALLY COLLECT

Your identification data (name, surname, date of birth, address and e-mail)

X

 

Browsing the website

 

X

Your telephone number

X

(only if provided by yourself)

 

Use of  WWW.ISABELLEBLANCHE.COM

X

X

Purchase order conclusion

X

X

Customer support service

X

X

(only the order number)

Marketing communications (newsletters, etc.)

 

X

(only with your explicit consent)

 

 

  

The data are processed to allow registration on the website, access and execution of the services reserved for registered users and the eventual sending through the Site of a purchase order of the products available with the consequent conclusion with IMODA SRL of related purchase and sale contract, including any administrative and accounting formalities. In this case, the legal basis is composed by the contract and the legitimate interest.

Remember: The provision of data (name, surname, date of birth, e-mail address) is optional, and your consent is required: any refusal will prevent you from registering on the Site. You can, in fact, decide not to communicate your data to us. In this case, you can continue browsing our site, but we will not be able to provide you with any service without your personal data.

The Site has a special reserved section subject to prior voluntary registration and creation of a personal profile, in order to save your favorite products in the appropriate wishlist, to store and consult the order history, manage billing and shipping addresses, check the status of your orders, manage credit cards and make return requests, as well as to manage any subsequent request, perfect the obligations connected to it and provide the related services.

The processing of data takes place using mainly electronic methods, with the exception of product shipping activities which can also be performed with manual tools.

  1. PURPOSES

Your personal data is processed for the following purposes:

  • conclude and execute the purchase contract for goods offered on ISABELLEBLANCHE.COM;
  • for the obligations connected to it, carry out the shipment, guarantee after-sales assistance;
  • provide with the services of ISABELLEBLANCHE.COM such as subscription to the newsletter;
  • allow registration to the Site and use of services reserved for registered CLIENTS;
  • manage your requests forwarded to our Customer Service.

In the aforementioned cases, the processing of personal data is legitimate as it is necessary to execute a contract concluded with the CLIENT or to provide the requested service. Moreover we carry out statistical investigations and analyses with data in aggregate form to understand how CLIENTS interact and use the Site, to improve our offer and our services. 

  1. LEGAL BASIS

We process your personal data only in the presence of one of the conditions envisaged by current legislation, and specifically:

  1. for the conclusion and execution of a contract of which you are a part. When we process your data for the conclusion of the purchase contract with you, we take care to use solely the minimum information needed for the execution of it.

This base legitimizes the processing of personal data for the following activities:

  • complete and execute contracts for the purchase of products offered on ISABELLEBLANCHE.COM:
  • register with the Site and access the services offered to registered users;
  • supply the services offered on ISABELLEBLANCHE.COM;
  • manage requests made to our Customer Service.

The provision of your personal data for the above activities is a contractual obligation. You are free to decide whether or not to give us your data but, in the absence of the requested data, we will be unable to complete or execute the contract or your requests. This means that you will be unable to purchase the products or benefit from the services provided by IMODA SRL and that IMODA SRL will be unable to manage your requests;

  1. to satisfy a legal obligation. In case of conclusion of a contract for the purchase of goods on ISABELLEBLANCHE.COM the processing of User‘s data will take place in order to fulfill the legal obligations imposed on IMODA SRL in compliance with the tax and other regulations applicable to IMODA SRL. You are free to decide whether or not to conclude a contract  and give us your data, but if you decide to do it, your information will be necessary and will be processed in order to satisfy the aforementioned legal obligations imposed on IMODA SRL.
  2. CVs spontaneously sent to us will be processed in order to evaluate candidates for vacant job positions at IMODA SRL. This activity is expressly authorised by a rule of law which specifies that, in this case, the consent of the person to whom the personal data relate is not required. You are free to decide whether or not to send us your CV, but in its absence, we will be unable to assess your candidacy for any job vacancies at IMODA S
  3. in our legitimate interest.

Some of your personal data when purchasing products on WWW.ISABELLEBLANCHE.COM using a credit or debit card may be processed for anti-fraud purposes: we have a legitimate interest in doing that in order to prevent and tackle any fraudulent activity.

  1. based on your consent.

We will carry out the processing described below solely if you have given us your express consent:

  • marketing activities, opinion surveys and market research;
  • analysis of your browsing and consumption habits, in order to personalize your experience on our Site.

The provision of your personal data is totally optional. You are free to decide whether or not to give us you data for the aforementioned purposes, but in its absence, IMODA SRL will be unable to carry out marketing activities, opinion surveys or market research, or analyse your habits.

  1. DATA RETENTION 

Only with your express consent we process personal data and the retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on WWW.ISABELLEBLANCHE.COM are processed until the conclusion of all administrative and accounting formalities, therefore, are filed in accordance with local tax legislation (ten years), while those used to send our newsletters are kept until we are asked to cease sending them.

In particular:

We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data.

After this period, your data will be definitely erased or otherwise rendered anonymous in an irreversible way. Your personal data is stored in compliance with the following terms and criteria:

  1. a) data collected to conclude and execute agreements for the purchase of goods on ISABELLEBLANCHE.COM: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the date of invoice;
  2. b) data of the registered user: the data will be stored until you request cancellation of your profile;
  3. c) data relating to the payment: until the certification of the payment and the conclusion of the related administrative-accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
  4. d) data collected in the context of the use of services offered on ISABELLEBLANCHE.COM: these data are retained until the termination of the service or cancellation of the subscription to the service by the User;
  5. e) data related to requests to our Customer Care: the data useful to assist you will be kept until your request is fulfilled;
  6. f) CV: for six (6) months from receipt;
  7. g) data used for commercial communication activities towards users who purchase products on ISABELLEBLANCHE.COM (soft spam): this data is kept until the termination of the service or the exercise of the opposition by unsubscription by the User;
  8. h) data provided for commercial communications activities, opinion polls and market research: up to the request by the User to interrupt the activity and in any case within two (2) years from the last interaction of any kind of te User with IMODA SRL;
  9. i) data used to personalize the Site and to show customized commercial offers: until the User does not request the termination of the activity and in any case within two (2) years from the last interaction of any kind of user with IMODA SRL;
  10. data used for carrying out market research and surveys for the detection of satisfaction: as long as the User does not request the termination of the activity;
  11. data in our possession for the management of web push notifications: up to the revocation of consent by the user and in any case for a maximum of three hundred sixty five (365) days from the date of the last visit of our Site by the User.

In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty (30) days from the terms indicated above.

  1. REVOCATION OF CONSENT

You can revoke your consent at any time, by sending an e-mail to the following address: customer@isabelleblanche.it .

If you decide to withdraw your consent and there are no other reasons that authorize us to process your personal data, we will cease processing. Instead, if another legal basis authorizes us, we would continue processing always respecting your rights.

Before starting the treatment, we will inform you about our possible intention to use your data for marketing reasons and (if applicable) the involvement of third parties. You can withdraw your consent to receive promotional messages by clicking on the appropriate link that you will find in all our communications or by sending us an email to the following address: customer@isabelleblanche.it.

The Site has a special "Contact Us" section, reserved and subject to prior voluntary registration, to allow the CLIENT to request information he needs.

  1. MARKETING AND PROFILING ACTIVITIES 

If the CLIENT wishes to be updated on the latest news of the products and services offered by ISABELLE BLANCHE it is possible to join our marketing resources and to participate in special promotional initiatives and projects, thus allowing ISABELLE BLANCHE to send, through traditional channels (for example: paper mail, telephone calls), or also through information systems and/or automated methods (for example: messaging systems, unattended calls etc.) the newsletter and/or informative, advertising and/or promotional material.

ISABELLE BLANCHE could also analyze habits and consumption choices concerning the CLIENT in order to send personalized marketing communications. To allow ISABELLE BLANCHE to carry out the profiling activity, an express consent of the CLIENT is required. Acceptance of the profiling activity is optional and a refusal will not entail any consequence in relation to the performance of the additional activities requested by the CLIENT (for example, the purchase of a product).

The provision of data is optional, and the consent of the CLIENT is required: any refusal will make it impossible to follow up on the request for registration to our marketing and information programs and to inform the CLIENT of the news about ISABELLE BLANCHE. Personal data for the purposes indicated will be processed until the CLIENT decides to revoke it using the methods here indicated. 

  1. COMMUNICATION OF DATA TO THIRD PARTIES

In order to be able to perform the activities and purposes described above and in relation to the management and business model adopted, the data can be communicated to the categories of subjects listed below:

external subjects of which ISABELLE BLANCHE makes use, for example professionals, companies and partners to whom we have outsourced some functions and/or of which we make use of the services/consultancy (for example: administrative, tax, control, audit, certification, IT management, promotional and advertising, professionals, collaborators and consultants, partner companies); subsidiaries or affiliates of IMODA SRL; partners for the organization of special projects; Banks, credit and financial institutions, payment systems, insurance companies; couriers, shippers.

We also inform you that, for the payment methods, IMODA SRL makes use of the platform called Shopify (PAYPAL service and Shopify Payments). Therefore, we invite you to inspect the relative privacy policy.

The complete and updated list is available on request at the Owner's registered office.

  1. EXTRA-EU DATA TRANSFER

Some of the third parties listed in the previous paragraph may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1) .

The transfer of your personal data towards countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between IMODA SRL and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your personal data which are so-called "standard model clauses", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and IMODA SRL (for the purchase of goods, registration or the use of services on our Site) or for the management of your requests. 

  1. RIGHTS OF THE CLIENT

The CLIENT has the right to obtain confirmation that personal data processing is being processed or not. Moreover, he has the right to obtain access to personal data as well as to the following information:

  • the purposes of the treatment;

- the categories of personal data in question;

- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular if recipients from third countries or international organizations are concerned;

- when possible, the expected retention period of personal data or, if not possible, the criteria used to determine this period;

- the existence of the CLIENT's right to request the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose their treatment. 

If personal data are transferred to a third country or to an international organization, the CLIENT has the right to be informed of the existence of adequate guarantees pursuant to article 46 regarding the transfer. The Data Controller provides a copy of the personal data being processed, and if the interested party requests further copies, he can charge a reasonable fee based on administrative costs.

The CLIENT also has the right to obtain the correction of inaccurate personal data concerning him without undue delay, and taking into account the purposes of the processing, he has the right to obtain the integration of incomplete personal data, also by providing an additional declaration.

The CLIENT has the right to obtain from the Data Controller the cancellation of personal data concerning the CLIENT without undue delay, and the Data Controller has the obligation to delete personal data without undue delay, if one of the following reasons exists:

- personal data are no longer necessary with respect to the purposes for which they were collected or otherwise processed;

- withdraw consent and if there is no other legal basis for the processing (for example, a legal obligation);

- the interested party opposes the processing and there is no prevailing legitimate reason to proceed with the processing (for example, a legal obligation);

- personal data have been unlawfully processed;

- personal data must be deleted to fulfill a legal obligation under Union or Member State law to which the data controller is subject;

  • personal data have been collected in relation to the offer of information society services;

In order to exercise your rights by e-mail: customer@isabelleblanche.it

  1. CHANGES TO THIS INFORMATION

The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures of the protection of personal data.

Therefore, we invite you to check the contents periodically: where possible, we will try to inform you promptly on the changes made and their consequences.

In any case, the updated version of the privacy statement will be published on this page, indicating the date of its last update.