1. WHAT ARE THE DELIVERY TERMS?
ISABELLE BLANCHE PARIS enables the Client to choose the delivery method which suits best to his needs: home delivery with UPS courier - UPS Standard services with shipping times of two (2) - five (5) working days or UPS Express Saver with shipping times of one (1) - two (2) working days in Italy, with the exception of non-European countries, shipping times are five (5) - ten (10) working days.
If the country of dispatch is different from Italy, the customer may be subject to import duties, payable once the goods have reached the specified destination. Policies vary considerably from country to country: for more information it is therefore recommended to contact the local customs office.
Orders placed during office hours (Monday to Friday, from 8:00 a.m. to 13:00 a.m.), with the exception of holidays, will be processed on the same day and the delivery will follow the times relating to the country and the type of reference shipment. Deliveries are not made on Saturdays, Sundays and holidays, therefore they are carried out on the first following working day.
2. WHAT ARE THE COUNTRIES, TIMES AND COSTS OF DELIVERY?
Free shipping in Europe.
For the rest of the world the shipping costs will be calculated in the shopping cart.
3. IS THE ORDER DATE DIFFERENT FROM THE SHIPPING DATE?
The order date refers to the moment the order was placed and confirmed on the site. Otherwise, the shipping date refers to the moment when the goods leave the warehouse and are taken over by the courier.
Deliveries take place during office hours from Monday to Friday, excluding holidays.
Once the order has been placed, it will no longer be possible to change the shipping address.
4. WHAT ARE THE DESTINATIONS WHERE DELIVERIES ARE NOT MADE?
For security reasons ISABELLE BLANCHE PARIS does not deliver to a post office box address or to post offices authorized for the P.O. box service.
It is not possible to ship to countries that are not listed in point two (2).
5. HOW IS IT POSSIBILE TO CHECK THE SHIPPING STATUS?
As soon as the order is shipped from our warehouse, a confirmation e-mail with all shipping details is sent to the Client.
All delivery details will be available on the website www.ups.com.
If it is not possible to deliver the shipment, the courier will leave a coupon called InfoNotice in the Client's mailbox or near the intercom. The InfoNotice will report the address of the UPS Access Point (if available in the nearby of the address) where the package can be picked up.
If it is not available, delivery to the UPS Access Point will be notified of the courier's passage and provided with the telephone number to contact to agree the redelivery.
If the delivery attempts fail, the goods will go into stock and the Client will be contacted by our Customer Service to provide the information necessary for the release of the stock. If there is no reply within three days of receiving the communication, the goods will return to the warehouses and the amount of the purchased goods will be credited back.
6. WILL THE COURIER RECONTACT THE CLIENT BEFORE DELIVERY?
As a general rule the courier does not make prior calls and does not handle requests for delivery at particular times.